Refund Policy

Thank you for choosing Vaulted for your purchase. We strive to provide top-quality products and services to our customers. If you're not entirely satisfied with your purchase, we're here to help.

Exchange Process
We do not allow for size exchange.

Refund Criteria
We do not allow for refunds based on change of mind or by accident, all sales are final 

Refund Eligibility

We offer refunds on products that meet certain criteria. To be eligible for a refund, the following conditions must be met:

1. Defective or Damaged Products: If you receive a product that is defective or damaged, we will gladly offer a refund or replacement. Please contact our customer support within 3 days of receiving the product.

Refund Process

To initiate a refund, follow these steps:

1. Contact our customer support team at vaultednz@outlook.com within 3 days of the issue occurring.
2. Provide your order number, a detailed description of the issue, and any relevant photographs, if applicable.
3. Our support team will review your request and respond with further instructions.

Refund Method

Approved refunds will be processed using the original method of payment. Please allow 4 business days for the refund to appear in your account, depending on your financial institution's processing time.

Return Policy
We do not allow for returns based on ordering incorrect sizes, we recommend checking our size guides or feel free to contact us to help with sizing so we can make sure you order the right size. 

Late or Missing Refunds

If you haven't received your refund within the specified time frame, please:

1. Check your bank account or credit card account again.
2. Contact your credit card company or bank, as processing times may vary.
3. If you've taken these steps and still have not received your refund, please contact us at vaultednz@outlook.com for assistance.